Returns & Refunds

At Harper Dawn Collective, we want you to love your order. ♡

Because our products are handmade, we ask that you carefully check your order and fragrance selections before purchasing.

Change of Mind

We do not accept returns or exchanges for change of mind, incorrect fragrance selection or simply deciding that a product isn't suitable.

Please choose your products and fragrances carefully before placing your order.

Damaged or Faulty Items

If your order arrives damaged or you believe there is a fault with your product, please contact us as soon as possible.

Please email us with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We'll assess the issue and work with you to find an appropriate solution.

Incorrect or Missing Items

If you've received the wrong item or something is missing from your order, please contact us as soon as possible so we can look into it and make things right.

Sale Items

Sale items are subject to the same product quality standards as our regular products. However, change-of-mind returns are not accepted on sale items.

Important

Please do not return an item without contacting us first. We'll provide instructions if a return is required.

Harper Dawn Collective reserves the right to assess each return or refund request individually.

If you have any questions about your order, please don't hesitate to get in touch. ♡

Thank you for supporting our small Australian business.